Your satisfaction is our top priority. If you are invested in Xtrackers ETCs and you are unhappy with our services, please get in touch. Contact us here:
Email: complaints.etcs@list.db.com
Website: www.etf.dws.com
Post: Attn: DWS Complaints Officer, 21 Moorfields London EC2Y 9DB United Kingdom
Our aim is to resolve your complaint promptly and to come to a mutual resolution. If we cannot resolve it directly, you will receive confirmation that we are looking into the matter. We will assign you a contact person and give you an estimate of how long it will take to handle your complaint, or provide you with further information.
We handle each complaint individually and conduct the necessary research to investigate the matter raised. If we require more time to provide an answer, we will keep you updated on our progress.
If you are unsatisfied with our response, you can refer the matter to your local financial services ombudsman or complaints authority.