Your satisfaction is our top priority. If you are invested in Xtrackers ETFs and you are unhappy with our services, please get in touch. Contact us here:
Email: dws.lu@db.com
Website: www.dws.lu
Post: DWS Investment S.A., B.P. 766, L-2017 Luxemburg
Telephone: +352 42101 - 1 (Monday–Friday, 9:00–17:00)
Fax: +352 42101 – 900
Our aim is to resolve your complaint promptly and to come to a mutual resolution. If we cannot resolve it directly, you will receive confirmation that we are looking into the matter. We will assign you a contact person and give you an estimate of how long it will take to handle your complaint, or provide you with further information. You can expect a response from us within 30 days.
We handle each complaint individually and conduct the necessary research to investigate the matter raised. If we require more time to provide an answer, we will keep you updated on our progress.
If you are unsatisfied with our response, you can refer the matter to the CSSF. The CSSF aims at facilitating the resolution of complaints which are directed against professionals (DWS) which are under the supervision of the CSSF.
Further information and the complaint process can be found here: CSSF form in accordance with Regulation 16-07
Contact details for CSSF:
Website: www.cssf.lu
Address: Commission de Surveillance du Secteur Financier, Département Juridique CC
283, route d’Arlon, L-2991 Luxemburg
Fax: (+352) 26 25 1 - 601
Email: reclamation@cssf.lu
This service is free of charge for investors. The above procedure under Regulation 16-07 must be initiated with the CSSF within one year of filing the complaint with our company.