Risk considerations

Investors should note that the Xtrackers ETFs & ETCs are not capital protected or guaranteed and investors in each Xtrackers ETF or ETC should be prepared and able to sustain losses up to the total capital invested. The value of an investment in an Xtrackers ETF or ETC may go down as well as up and past performance does not predict future returns. Investment in Xtrackers ETFs or ETCs involve risks. For a list of related risks please click on the Risks and Terms tab.

Investors of Xtrackers ETCs

Your satisfaction is our top priority. If you are invested in Xtrackers ETCs and you are unhappy with our services, please get in touch. Contact us here:

Email: complaints.etcs@list.db.com
Website: www.etf.dws.com
Post: Attn: DWS Complaints Officer, Winchester House, 1 Great Winchester Street, London EC2N 2DB

How we proceed

Our aim is to resolve your complaint promptly and to come to a mutual resolution. If we cannot resolve it directly, you will receive confirmation that we are looking into the matter. We will assign you a contact person and give you an estimate of how long it will take to handle your complaint, or provide you with further information.

What we do for you

We handle each complaint individually and conduct the necessary research to investigate the matter raised. If we require more time to provide an answer, we will keep you updated on our progress.

If you are unsatisfied with our response, you can refer the matter to the following regulators dependent on where the ETC is domiciled:

DB ETC Plc (Jersey domiciled ETCs)

Jersey Financial Services Commission (“JFSC”):
Post: PO Box 267, 14-18 Castle Street, St Helier, Jersey, JE4 8TP, Channel Islands
Telephone: +44 (0)1534 822000
Email: info@jerseyfsc.org

Further information from the JFSC can be found on: Making a complaint against a regulated financial services business — Jersey Financial Services Commission (jerseyfsc.org) 

Xtrackers ETC Plc (Irish domiciled ETCs)

Financial Services and Pensions Ombudsman (“FSPO”)
Post: Lincoln House, Lincoln Place, Dublin 2, D02 VH29
Telephone: +353 1 567 7000
Email: info@fspo.ie

Further information from the FSPO can be found on: https://www.fspo.ie/

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