Your satisfaction is our top priority. If you are invested in Xtrackers ETCs and you are unhappy with our services, please get in touch. Contact us here:
Email: complaints.etcs@list.db.com
Website: www.etf.dws.com
Post: Attn: DWS Complaints Officer, Winchester House, 1 Great Winchester Street, London EC2N 2DB
Our aim is to resolve your complaint promptly and to come to a mutual resolution. If we cannot resolve it directly, you will receive confirmation that we are looking into the matter. We will assign you a contact person and give you an estimate of how long it will take to handle your complaint, or provide you with further information.
We handle each complaint individually and conduct the necessary research to investigate the matter raised. If we require more time to provide an answer, we will keep you updated on our progress.
Jersey Financial Services Commission (“JFSC”):
Post: PO Box 267, 14-18 Castle Street, St Helier, Jersey, JE4 8TP, Channel Islands
Telephone: +44 (0)1534 822000
Email: info@jerseyfsc.org
Further information from the JFSC can be found on: Making a complaint against a regulated financial services business — Jersey Financial Services Commission (jerseyfsc.org)
Financial Services and Pensions Ombudsman (“FSPO”)
Post: Lincoln House, Lincoln Place, Dublin 2, D02 VH29
Telephone: +353 1 567 7000
Email: info@fspo.ie
Further information from the FSPO can be found on: https://www.fspo.ie/